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How can I contact Adobe if I was did not receive my automatic refund after 14 days?

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salve chiedevo come si può parlare con un operatore in italiano ? perchè al telefono ti dice di digitare un numero e parole ma non funzuiona... c'è un modo alternativo? grazie

IT

kgladCorrect answer

Community Expert

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

E

epic_play54b2

Participant

Buongiorno. Ho cancellato da tempo il mio abbonamento eppure oggi la banca segnala un addebito di 30,74 EUR sulla carta di credito. Come posso far smettere questi prelievi? Non uso più Adobe e non intendo finanziarla.

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Peru Bob

Community Expert

@epic_play54b2

Use this to see what you are being charged for:

https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html?linkId=100000317605575

Did you check your account to see if you cancelled all subscriptions?

https://account.adobe.com/

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F

Flamboyant_epicnessc8b1

Participant

buon pomeriggio ho un abbonamento ad ADOBE che viene rinnovato ogni 22 ottobre a nome di MAGLIOZZI DAMIANO, oggi mi sono accorto che mi sono stati addebitati 2 abbonamenti al mio nome e sullo stesso conto ognuno di e 145,52 uno a ADOBE SYSTEM SOFTWARE JR. l’altro sempre di E 145,52 ADOBE ADOBE , io ho sottoscritto 1 abbonamento il primo,quindi per favore cancellete i secondo abbonamento.Aspetto un vostro veloce riscontro la mia mail è dam********

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kglad

Community Expert

@Flamboyant_epicnessc8b1

no one here can do that for you, but you can easily do it yourself:

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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AkanshaAshra

Community Manager

Hi @Flamboyant_epicnessc8b1,

Thank you for posting on the Community.

We checked the email address provided and can see one active Photography Plan (20 GB) subscription. We do not see any other active subscriptions associated with this email.

Could you please share a screenshot of what you're seeing, making sure to hide any personal information?

^Akansha

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giuseppe_6863

Participant

> Buongiorno, ho bisogno di aiuto per recuperare alcuni file salvati nel mio spazio cloud Adobe. Non riesco più a trovarli nell'app Acrobat né nel browser. Potete aiutarmi a recuperarli o verificare se sono ancora disponibili nel mio account? Il mio accoun scade 1l 25 Luglio 2022

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kglad

Correct answer

Community Expert

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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M

montaruli

Participant

Sulla carta di credito risulta che nel mese di agosto ho pagato 2 volte il medesimo importo per adobe però nello storico fatture è visibile solo una fattura come giustamente dovrebbe essere. Come si fa a richiedere il rimborso dell'importo pagato 2 volte.

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Kanikas

Legend

Hi there,

It's very unusual for Adobe to charge for your subscription twice, however, if you have been charged twice, kindly get in touch with our support team here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope this helps!

Thanks

Kanika

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Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for problems connecting with Adobe support.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

Make sure you're calling the right phone number.

PHONE: You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

If that doesn't work, try having a chat conversation.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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