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Participant
July 17, 2025
Question

How can I contact Customer Support in regards to billing?

  • July 17, 2025
  • 1 reply
  • 106 views

I wrote this email thinking i could find an email address to send it to, but without luck! Does anyone know how to contact support or could an Adobe teammember help me out on this?

  1. Duplicate Charges for July It appears I've been billed twice for my subscription this month, with two different amounts. I typically pay $36.81 per month.

  2. Refund Request for Adobe Stock Image (FILE #: 211486587) Earlier, I reported an issue with this file—it appeared to have a false checkerboard background, which prevented easy background removal. I’ve rechecked the image today and see that the issue has since been resolved. Unfortunately, the project I needed it for has already concluded, and payment had already been made. I’d appreciate a refund for this purchase if possible. For reference, here’s the community discussion confirming the error, here. 

    Thank you!

    1 reply

    Shivangi_Gupta
    Community Manager
    Community Manager
    July 17, 2025

    Hi @Esther30411402dcsl,

    We appreciate you writing in. I looked into your account details and found that you still have an active subscription for Adobe Stock and Creative Cloud Pro. I would recommend you to speak with our support team here and discuss the issue with them: https://adobe.ly/44THWy6

     

    They'll help you with the concern.

     

    ^Shivangi