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Participant
September 15, 2021
Question

How can I delete my account?

  • September 15, 2021
  • 1 reply
  • 138 views

How can I delete my account? There is no "cancel plan" in my creative cloud free membership.

 
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1 reply

Community Expert
September 15, 2021

Hi @Mahuza5FBD,

The trial will automatically convert to paid subscription after 7 days. You have 14 days to cancel the subscription and get a full refund. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan