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Participant
October 25, 2025
Question

How can i delete my credit cards ?

  • October 25, 2025
  • 1 reply
  • 115 views

Hello,

I can't delete the credit cards on my account, but it's charging me. I last used the free one-month plan that Nvidia offered, but after three months, it started charging me. Since I won't be using Creative Cloud, I want to delete the cards.

1 reply

kglad
Community Expert
Community Expert
October 25, 2025

1.  you have to fix your payment problem, first and then 2.  cancel the subscription.  then you can 3. remove your card.

 

1.  https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

 

2.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

3.  https://helpx.adobe.com/manage-account/using/delete-adobe-account.html#:~:text=Delete%20Adobe%20Account%201%20Make%20a%20local%20copy,Then%20click%20Confirm%20delete%20account%20.%20See%20More.

Participant
October 25, 2025

It won't accept it because there's no money on my card, because I think it will charge me when I accept, but I don't want it to charge me.

kglad
Community Expert
Community Expert
October 25, 2025

well, you have a problem.  you can't do anything until you fix your payment problem and pay what you owe.