How can I end mothly payments when Icannot use my account anymore?

Forum|Forum|1 year ago
August 8, 2024
3 replies
193 views

My formel account was made to my school email. which is not in use anymore.
Still payments are running from my debit card. How can I stop these payments?

This topic has been closed for replies.

Correct answer kglad

you can cancel your subscription, but you'll have a penalty for early cancellation of your annual subscription.

if you administer your subscription, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

gupta shivangi

Legend

I second the suggestions shared by the expert above. I would also recommend contacting our support team and starting a private chat session. This is a public forum. We can not discuss anything confidential here.

Thanks,

Shivangi

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Correct answer

Community Expert

you can cancel your subscription, but you'll have a penalty for early cancellation of your annual subscription.

if you administer your subscription, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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