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Participant
December 4, 2022
Answered

How can I get my money back?

  • December 4, 2022
  • 1 reply
  • 322 views

I start 7 days free trial, and after the free trials, it automatically purchased, and take from my credit 300 SAR without permission, could you please help me how can i return my money 

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Correct answer Manan Joshi

Hi @Faisal274297090uff,

Trials are automatically converted into paid plans if not cancelled. Nothing to worry, you have 14 days to cancel and get a full refund. So the first thing to do is cancel the plan. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

1 reply

Manan JoshiCommunity ExpertCorrect answer
Community Expert
December 5, 2022

Hi @Faisal274297090uff,

Trials are automatically converted into paid plans if not cancelled. Nothing to worry, you have 14 days to cancel and get a full refund. So the first thing to do is cancel the plan. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

-Manan