How can i got a money refund cause is an accident of suddenly confirm a subscription payment?

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So like this: i accidently paid 32.779 thousand from DANA to adobe cause is an accident subsrciption of 7 days trial and i forgot to non activate it and i dont use adobe anymore after the frist free trial

Meenakshi NegiCorrect answer

Community Manager

Hi Jsph457f,

Yes, as you have cancelled the subscription within the 14-day period of your initial purchase, the amount will be refunded to you. It may take up to 5 business working days for the amount to be credited to your account.

If you do not receive the refund after 5 business working days from today, please feel free to reach out to us for assistance.

If you have any questions, don't hesitate to let us know.

Thanks,

Meenakshi

E

ecaffe

Participant

why there are still billing issue with my payment?

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Meenakshi Negi

Community Manager

Hi Jsph457f,

Thank you for reaching out.

We have checked that you have already cancelled the subscription. As you have cancelled the subscription within the 14-day period of your initial purchase, the amount will be refunded. It may take up to 5 business days for the amount to be credited.

For more information on cancellation, refer to the following help document: Understand Adobe's subscription terms and refund policies.

Let us know if we can be of any help.

Thanks,

Meenakshi

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J

Jsph457fAuthor

Participant

So the point of my question is...can i got the refund? And when it is?

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J

Jsph457fAuthor

Participant

And by the way thankyou very much for the informative reply

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