How can I manage a subscription that is not appearing under my account

Thank you for the update, ​@Ambrosial_Cascaded5b4.

I understand how frustrating this must be, especially after learning that the charges are associated with a different Adobe account.

For privacy and security reasons, Adobe representatives cannot disclose another account's email address or account details. However, I can confirm that you already have a support case open (ADB-47217954-R8J6) regarding this matter.

If you have any additional information that could help identify the account with the active subscription, such as possible email addresses, payment details, purchase information, or other relevant verification information, please add those details to your existing support case. Information on accessing and updating your Adobe support case can be found here:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Our team can use any additional verification information you provide to continue their investigation and help determine the account associated with the charges.

Please continue working with the team through case ADB-47217954-R8J6, as they are best positioned to review the account details securely and assist further.