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darellvelez_
Participant
June 7, 2026
Question

How can I transfer my files from my school account to my personal account.

  • June 7, 2026
  • 1 reply
  • 23 views

So I reently graduated and heavily used lightroom and other apps. I learned this site was where I could do so: https://filetransfer.adobe.com/ after signing in to both accounts, I attempted the transfer but was unable as my plan is for 100gb and the files are roughly 279gb. Because of this, I upgraded to a 2tb account and when I tried again, it continues to state that I dont have sufficient space and that I am at 100gb but obviously my account states otherwise. Seems like the site has not updated my plan change. I dont know what to do from here. Any suggestions?

1 reply

kglad
Community Expert
Community Expert
June 7, 2026

do you have an enterprise subscription?

darellvelez_
Participant
June 7, 2026

No when I changed my plan there was an option to change the cloud storage amount which is where I was able to add more storage, obviously with my plan price increasing

kglad
Community Expert
Community Expert
June 7, 2026

1 tb is the max cc storage for an individual subscription.

 

check your account, https://account.adobe.com and verify everything is what you expect.

 

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html