How did a subscription start?

Question

Добрый вечер 
не пойму как произошла подписка на про Ную версию 
сейчас снялась огромная сумма для меня не пойму по какой причине 
сейчас редствами не пользуюсь 
ю делайте возврат по средствам

John T Smith · Accepted Answer

When you start a trial, and give your financial information, you have 7 days to test the program and 14 days to cancel If you do not cancel in the 14 days your trial becomes a paid subscription

kglad · Answer

i don't know how i missed this post (and i assume this is no longer the op's issue), so for others, contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.