How do a talk to a human who works for Adobe?

there are 2 ways to contact adobe; chat (if you have a subscription) and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Hi Laura,

We appreciate you writing in. We checked and found that you don't have any active subscriptions. Also, the transaction has not been made from Adobe's end. We would recommend contacting your bank to know the transaction details. 

Regards,

Shivangi