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Becc1435
Becc1435
Participant
February 8, 2026
Question

How do I ask for a refund?

  • February 8, 2026
  • 2 replies
  • 26 views

I have a Creative Cloud subscription and the price suddenly changed in September without any notice or anything. I didn't really think anything of it and continued to pay. But I recently dropped out of school so I can't work as a student anymore and I can't afford a subscription. Neither can I afford the cancelation fee. The little money I had on my card has been withheld today and I really need it back but I can't find how to ask for a refund. Please help. I'm unemployed and I really need that money back

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 9, 2026

    refunds are automatic, if you qualify.  ie, you have to cancel, but it doesn’t sound like you qualify.

     

    return, cancel, change subscription, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 8, 2026


    See here::

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

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