How do I cancel a Cloud Plan and keep a Photography Plan while having no interruption of service?

Question

Hi, I made the mistake of clicking YES to a free Cloud Plan voucher, when I already have a Photography Plan running, which is all I need. I thought the voucher would give me a free month, but instead, it added another account, called Cloud Plan.

I've continued using my adobe photography programs as normal. But now I keep getting messages when I start up Lightroom that my subscription is ending and that my services will cease. I don't understand because only the Cloud subscription is ending. The Photography one which was my original one, I've had for years and it's the one I used to download these programs.

When I go to adobe.com to cancel this double Cloud Plan, again I am warned that I won't be able to use any of my programs if I do this!

Is this warning just a bug? Should I just go ahead and cancel the Cloud Plan or let it run out? God, I just don't want to have to deal with re-downloading everything or re-organising everything..

Thanks!

Diana

kglad · Answer

did you use the same adobe id for both plans?

if no, sign out of the cc app and sign back in using the photography paln adobe id, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if yes, check your account to see if you can fix things there, https://accounts.adobe.com. if you cannot, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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