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Giddy_fantasyd262
Participant
October 11, 2026
Answered

How do I cancel a plan that I was on after my email account got hacked and deleted, so I can't sign into my adobe account?

I got hacked two weeks ago, and the hacker managed to delete my entire Google account so I’m unable to login to my Adobe account. However, I’m still getting charged for my plan and I want to cancel it. Is there a way I can do so or can I contact someone to help?

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    October 13, 2026

    Hi Giddy_fantasyd262, thanks for trying the steps we shared. I understand it can be frustrating when the issue persists.

    Since the suggested steps didn't resolve the problem, I'd recommend contacting our support team for further assistance. They can take a closer look at your account and help troubleshoot the issue.

    You can contact them here: https://adobe.ly/4dASdV2

    I hope you're able to get this sorted out soon. Thanks for your patience, and please let us know if there's anything else we can help with.


    Thanks
    ^KS

    View reply

    3 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 12, 2026

    Hi ​@Giddy_fantasyd262 

    Thank you for posting on the community.

    Please try accessing your account from another device or browser and refer to the following articles, which may help you regain access to your account and manage your subscription:

    We hope these resources help you resolve the issue. Let us know if you run into any other issues.

    ^Akansha

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    Giddy_fantasyd262Author
    Participant
    October 13, 2026

    Hi Akansha,

    I logged in using the Google way of logging into Adobe, meaning I didn’t have a password created. When I do try to log in, I can’t verify my identity because my former email no longer exists unfortunately. Is there a way that I can just contact a support center to help cancel any further unauthorized charges?

    Translate
    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    October 13, 2026

    Hi Giddy_fantasyd262, thanks for trying the steps we shared. I understand it can be frustrating when the issue persists.

    Since the suggested steps didn't resolve the problem, I'd recommend contacting our support team for further assistance. They can take a closer look at your account and help troubleshoot the issue.

    You can contact them here: https://adobe.ly/4dASdV2

    I hope you're able to get this sorted out soon. Thanks for your patience, and please let us know if there's anything else we can help with.


    Thanks
    ^KS

    Translate
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