How do I cancel a subscription for which I lost the account?

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Do you mean you have forgotten the email?

Or that the email no longer exists?

Or that the email exists, but you cannot ever connect to it again?

Or that the email now belongs to a different person?

Or something else?

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730