How do I cancel a subscription on an account I can't access

Forum|Forum|2 years ago
November 24, 2023
1 reply
197 views

Hello everyone. Ive been trying to cancel my adobe subcription on an email I cannot access to anymore so I cant log into the account itself and cancel it.
I bought it with my card and posted the email there. when i went to go check the email it doesnt currently exist on their servers. I tried calling customer support but I can't find a number or email to contact them.

is there anything I can do to cancel the subscripton?

Also what is the number of their customer support?

This topic has been closed for replies.

Correct answer kglad

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Correct answer

Community Expert

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

G

Gabriel33821224l5qeAuthor

Participant

that chat bot only makes me go in circles. It tells me to log in to my account to cancel subscription but thats the issue. I cannot log into the account because I dont have access to it anymore.
I found their number but I get the same response from their machine.

Im currently messing them on X and I will try the AGENT thing.

kglad

Community Expert

again, bypass the bot

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