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Participant
July 6, 2026
Question

How do I cancel Adobe Photoshop

  • July 6, 2026
  • 4 replies
  • 49 views

I’ve been paying 12.71 per month since 2/25/25 and never used the app.  I want to cancel ASAP!

    4 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 7, 2026

    Thank you for posting to this public discussion forum, ​@YooperSkipper.

     

    I apologize for any confusion you have encountered in managing your commitment to Adobe.

     

    In addition to the helpful suggestions offered by ​@kglad, ​@Peru Bob, and ​@c.pfaffenbichler, please make sure to log in under the account with the active subscription for Photoshop.

     

    There is no subscription for you to cancel under the account you used to create this public discussion thread. Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html for information on how to locate the account with the active subscription.

     

    Once you are logged in under the correct account, you will then be able to use the details provided by ​@Peru Bob to self-cancel any unneeded subscriptions.

     

    Please update this public discussion thread if you have any additional questions.

    kglad
    Community Expert
    Community Expert
    July 7, 2026

    and you can expect a penalty for early cancellation of your renewal.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

    Peru Bob
    Community Expert
    Community Expert
    July 7, 2026

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    c.pfaffenbichler
    Community Expert
    Community Expert
    July 7, 2026

    @Jeff_A_Wright  posted some links over on: 

     

    For more advice you may want to post on the account-specific-Forum:

    https://community.adobe.com/account-payment-plan-4