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A
alekahan
Participant
April 11, 2014
Answered

How do i change my email adress on Creative Cloud verification mail?

  • April 11, 2014
  • 5 replies
  • 17850 views

How do i change my email adress on Creative Cloud verification mail?

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

Zoes Mate,

In MAC system folders are hidden,

to view the OOBE folder you need to first run AppleShowAllFiles command in terminal for your account (in unsure  - google how to show hidden folders in mac)

rest should be simple as


It is a very old post, Email verification issues can be sorted by contacting Adobe.

Regards

Rajashree

5 replies

A
Anonymous
January 1, 2020

They make millions of dollars but can't figure out how users can switch secondary email for primary email address.

    C
    CELESTE5EE0
    Participant
    September 27, 2020

    Agreed. It's absolute rubbish that you can't add a secondary email or change the email. 

    J
    jelle skillie
    Participant
    October 26, 2014

    I have the same problem.

    My emailadress in my AdobeID is correct. But the emailverification in Creative Cloud gives a wrong emailadres. There is missing one letter.

    So I cannot download any Adobe Products with Creative Cloud.

    PLEASE HELP!

    Greetings,

    Jelle

    E
    eXtide
    Participant
    August 31, 2014

    go to

    windows:

    Drive:\Users\[name]\AppData\Local\Adobe\OOBE

    mac:

    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

    and delete the

    opm.db file

    Regards

    eXtide

      August_Driussi
      August_Driussi
      Participant
      October 26, 2014

      THANK YOU eXtide!  This totally solved my problem.  I tried chat help and the helper said "I'll connect you with a technical representative" and then closed the session!  I then tried starting another one but they are too busy, and while waiting I found this.  Thank you thank you.

      A
      angelaismagic
      Participant
      July 5, 2014

      I have created an entire new cc account, with email.. and have already purchased a plan…i cannot download photoshop as the verification email is getting sent to an email I am not associated with? What should i do. Rajshree

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        July 7, 2014

        Please inbox me the order number privately & e-mail to which it is being send & to which it should be send. I shall investigate & update you accordingly.

        Regards

        Rajashree

        A
        ahjd
        Participant
        August 12, 2014

        Hi,

        I am having the same problem although I am trying to install the 30 day trial of Creative Cloud.  I created my own Adobe ID with my email address and received the email to verify that but then when trying to install Creative Cloud, it says that the verify your email has gone to a previous user of the laptop so I am unable to proceed any further.  Any ideas how to fix this? 

        Thanks,

        Alison

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          April 11, 2014

          Hi alekahan,

          Welcome to Adobe Forum,

          The CC is based on Adobe ID which the Email, hence the Email can not be changed, you can cancel the present CC & buy new CC with the Email address that you want.

          Repurchasing of CC will waive off the cancellation fee also.

          Regards,

          Rajshree

          A
          alekahanAuthor
          Participant
          April 11, 2014

          I have done that and it still does not work. My Adobe ID is correct, the

          one that is not correct is only in the installation verification of

          Creative Cloud. I DO NOT want to repurchase any of the products I have

          already purchased.

          Saludos!

          -- Alejandro Kahan

          Cel: 55 4186 7308

          Rajashree Bhattacharya
          Community Manager
          Rajashree BhattacharyaCommunity Manager
          Community Manager
          April 11, 2014

          Hi Alekahan,

          I was unable to trace any CC under the Email ID provided in the Forum, please provide order number, you can privately message me.

          I shall follow up for you.

          Regards,

          Rajshree

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