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Participant
Oct 31, 2026 5:32 PM UTC
Answered

how do I change my primary adobe account email address. I've been trying to change it in my privacy settings all day but just get "An error occurred while performing this action. Please try again later."

I've been trying to change the Email all day through the privacy settings in my accounts but all I get is "An error occurred while performing this action. Please try again later."

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    Nov 2, 2026 1:16 PM UTC

    Hi iggy100

    Thank you for reaching out to the community.

    Upon checking, we can see that the email address change has been successfully completed, and you should have received a confirmation email regarding the same.

    We hope everything is working as expected now. Please feel free to let us know if you have any other questions.

    ^Akansha

    2 replies

    Community Expert
    Nov 1, 2026 3:30 AM UTC

    You may have to to contact Adobe Support to get help on this.

    Translate
    -Manan
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    Nov 2, 2026 1:16 PM UTC

    Hi iggy100

    Thank you for reaching out to the community.

    Upon checking, we can see that the email address change has been successfully completed, and you should have received a confirmation email regarding the same.

    We hope everything is working as expected now. Please feel free to let us know if you have any other questions.

    ^Akansha

    Translate