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Sergiu_M-D
Inspiring
January 25, 2023
Answered

How do I chat with someone from Adobe these days?

  • January 25, 2023
  • 1 reply
  • 1557 views

I need to chat to someone at Adobe about my CC plan, but the chat option has misteriously disappeared from the website. Actually, there's absolutely no contact option available for me here (in Romania): there's no chat, no email, nothing except a phone number that is dead. Is Adobe one of those scammer companies these days that sell you something and become unreachable as soon as they got the money? It certainly does seem so, seeing how their products are malfunctioning all the time; they are more like pretending to be real products, working just well enough to allow them to scam someone, or at least that's what the lack of contact options and other support than forums (which is not support at all) makes me think.

So, back to the question: how do I get to chat to someone from Adobe?

Correct answer Sergiu_M-D

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

Tried that several times in multiple browsers and it never worked, so I was wondering how come it's suggested so often.

Finally solved the mystery: it only works if you accept All Cookies, ar at least didn't work until I accepted the advertising ones (that I never accept). Wow, that's greedy, like Adobe level greedy. I've never seen anyone refuse support unless you accept advertising cookies. I'm even pretty sure that's illegal. But I guess that's Adobe...

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 25, 2023

for chat, you must use a compliant browser and computer.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

 

<moved from cc desktop >

    S
    Sergiu_M-DAuthorCorrect answer
    Inspiring
    January 25, 2023

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Tried that several times in multiple browsers and it never worked, so I was wondering how come it's suggested so often.

    Finally solved the mystery: it only works if you accept All Cookies, ar at least didn't work until I accepted the advertising ones (that I never accept). Wow, that's greedy, like Adobe level greedy. I've never seen anyone refuse support unless you accept advertising cookies. I'm even pretty sure that's illegal. But I guess that's Adobe...

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2023

    because it works for the vast majority of users world-wide.

     

    there may be some differences in parts of the world where there are restrictions, but most users probably have a problem because they have a non-compliant

     

    1. browser,

    2. computer or

    3. network.

     

    and, of course, there are users like you @Sergiu_M-D (that spend some time on the issue and actually consider it a mystery) while missing what (i thought) was clear in most of the messages suggesting chat:

     

    "chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human."

     

     

    bottomline: imo, you make a good point.  there's probably so much information in responses like mine that it's easy to overlook that line about browsers.  i'm going to try to change my response to emphasize that line so others are less likely to over-look it.  thank you, @Sergiu_M-D 

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