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Icristobal
Participant
August 2, 2026
Question

How do i contact the billing department.. very unhappy.

  • August 2, 2026
  • 2 replies
  • 17 views

I need help with a recent Adobe charge. I was billed $72 for Acrobat Pro, but I never confirmed or authorized this payment.

I signed up for the free trial, canceled it, and did not agree to be charged afterward. I barely use Adobe—if at all—so this charge came as a complete surprise.

Is there any way I can speak with someone in the billing department about getting a refund? I'm extremely disappointed that this happened and would appreciate any assistance in resolving this issue. Thank you.

 

To also add even when cancelled, I was being billed about twice a month.

2 replies

Peru Bob
Community Expert
Community Expert
August 3, 2026

Did you receive a confirmation email that it was canceled?

You need to have a valid form of payment before you can cancel a subscription and get a refund.

 

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

John T Smith
Community Expert
Community Expert
August 2, 2026

Log in and go here to check your account to determine your status https://account.adobe.com

Verify that everything is cancelled

 

This is how you contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?