Answered
How do I de-activate my account? Before I get completely angry
I have been trying to deactivate my account since I signed up. Your company makes it almost impossible to find a way to deactivate. I need help now.
Jeff_A_WrightCorrect answer
Community Manager
July 22, 2026
Thank you for posting to this public discussion forum, Peter.
I apologize for any confusion you encountered managing or utilizing the subscription to Acrobat that you started nine months ago.
I can confirm that you only used the service once and that your account is currently past due because the payment method you used to subscribe to our services has been rejected, Peter.
Please click https://adobe.ly/4yAzFNq to speak with a member of our team who can assist with your cancellation and refund request for your active subscription. There are no records of any of your previous attempts to reach us, Peter, so use a different device to contact us at https://adobe.ly/4yAzFNq if you are redirected to this public discussion forum.
For more information on the cancellation and refund process, see https://adobe.ly/4hri6cz.
Please update this public discussion thread if you have any additional questions. ^JW
AdChoices