How do I DELETE an expired payment method?

Question

I have already entered a NEW payment method. Now I would like to DELETE the OLD payment method. I need to know how to do this.
 
[Moderator moved the thread to the correct forum]

Abambo · Accepted Answer

See here: https://helpx.adobe.com/lu_en/manage-account/using/update-billing-information.html

If that is of no help, contact customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

Courtney_at_Boldyn · Answer

I just found a way to get Adobe to remove cards though the support chat!

IF you are a CA resident, I recommend you exercise your rights under the California Consumer Privacy Act. If not, check if your region has similar protections. Below is what I sent the chat, using text chatgpt made for me based on my region. I now have 5 CARDS REMOVED and ONLY the one I want remaining.

After getting past the bot to a human, here's what I sent to the Adobe chat:

________________________________
As a California resident, I am exercising my rights under the California Consumer Privacy Act (CCPA) to request the permanent deletion of specific sensitive financial data from my Adobe account.

Adobe currently retains multiple payment methods on my account. I am requesting the immediate and permanent removal of all stored payment methods EXCEPT the card ending in [REMOVED].

This includes:
- A corporate card I am no longer authorized to store or use, which must be removed for compliance reasons
- Several personal cards no longer authorized for use on this account
- A linked PayPal account

Retaining unauthorized or unused payment methods—especially a corporate asset I no longer have permission to retain—presents both legal and security issues. I expect Adobe to process this request in full compliance with CCPA, which grants me the right to request deletion of personal and financial information that is no longer necessary for ongoing business purposes.

Please confirm that all payment methods other than the card ending in [REMOVED] have been fully removed from my account and all associated storage systems.

___

[Agent has me verify what I already said a few times, verifies billing address, and then...]

___

Agent: Thank you! i have successfully deleted all the card details and only one which is active is [####]. I hope this helped you a lot. is there anything else I can help you with?

___

Me: Nope, that's all. thank you.

________________________________

VICTORY! [moderator removed abuse]

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