How do I delete my Adobe Account?

Forum|Forum|7 years ago
March 6, 2018
14 replies
189671 views

Just wondering how to delete this account. I only have the free membership and according to my order history, I haven't bought anything, however it's also telling me I have Illustrator (I don't). My account was charged today, despite membership being "free" and me having not bought anything. I tried to contact Adobe about this, but was left in chat with no response to for an hour and was given a notification that the phone lines are down.

So, how do I completely delete this account? I don't use any of the services and I will not be charged for something I don't use (and would appreciate a refund). Also, Adobe has no email address, so contacting them is near-impossible. Another user said this feels deliberate. Can't help but agree there.

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Anonymous

I'd like to delete my account too but following Adobe's instruction I end up on an error page that invites me to contact Adobe's support. No matter how many times I've tried to cancel my plan and delete my account I always end up on that error page. I THINK IT'S BY DESIGN.

I don't want to contact Adobe's support, I want to delete my account!!!

I chatted with an Adobe agent and the conversation wasn't going anywhere. They are trying everything to scam me: they warmed me about cancellation fees (which is totally illegal), they try to lead me to technical support even though Photoshop is uninstalled from my computer and I don't want to hear about it anymore (too buggy and too slow).

I can't believe Adobe has turned this way. Cancelling a plan and deleting an account seems impossible. It's the behaviour of small scam companies, not big companies like Adobe. I don't get it.

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Anonymous

Have you succeeded to delete your account? Because I have the same problem now. I followed all of the instructions but it's like you're stuck in a loop.