Participant

Answered

How do I end my subscription

16 replies
1179 views
Translate

I selected the free trial, but the option to cancel the trial does not appear in the Plans area. Today is the last day before I am charged, what do I do?

Troubleshooting

kgladCorrect answer

Community Expert

first, make sure you don't have a payment problem (https://account.adobe.com). if you do it will prevent you from being able to cancel your subscription. to fix it, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

A

avid_Companion1065

Participant

Hi - I’m trying to cancel my free trial for Adobe Express. I received the email stating that I will be charged if I don’t cancel but I never have found a cancel the plan button. My email that got the notice is different from the one on the account.

Translate

Peru Bob

Community Expert

@avid_Companion1065

If properly cancelled, refunds are issued within 14 days.
See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Translate

A

avid_Companion1065

Participant

I do not have the option button to cancel so it is not cancelled “properly.”

Translate

P

Peaceful_video745c

Participant

This Rosemary, I need to cancel my free trail before I get charge. Please do not charge me for adobe, please cancel my subscription

Translate

P

Peaceful_video745c

Participant

I like to cancel my subscription

Translate

Peru Bob

Community Expert

@Peaceful_video745c

Follow the instructions given by @kglad in the correct answer of this thread.

Translate

F

Fancy_observer15B9

Participant

Why so difficult to cancel?

Translate

kglad

Community Expert

@Fancy_observer15B9

it’s not difficult. just make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Translate

D

danuys

Participant

Please cancel my free trial immediately

Translate

ShivangiGupta

Community Manager

Hi @danuys,

Welcome to the Adobe Community!
I reviewed your account details however I could not locate active/trial subscriptions associated with the account. Are you asking this query for a different email address? If yes, you can refer to this article to self-cancel the plan: https://adobe.ly/4xVjgTg

I hope it helps.

^Shivangi

Translate

^Shivangi

D

darrell_6832

Participant

I need to cancel my free trial before I am charged

Translate

A

Anshul_Nautiyal

Legend

Hi @darrell_6832,

Thank you for reaching out.

Upon checking, I’m unable to find any active subscription associated with the Adobe ID you used to post this query. If you have an active subscription under a different Adobe ID, you can follow the steps outlined in the following document to cancel the plan:
https://adobe.ly/4jXsWEP

I hope this helps. Please let us know if you need any further assistance.

Regards,

AN

Translate

kglad

Correct answer

Community Expert

first, make sure you don't have a payment problem (https://account.adobe.com). if you do it will prevent you from being able to cancel your subscription. to fix it, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

Translate

nishu_kush

Legend

Hi David, sorry for the trouble and delayed response. Are you still having the issue?

Moving this thread to the Account, Payment, & Plan forum.

Thanks,
Nishu

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.