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ZorkNation
Participating Frequently
Jun 5, 2018 12:44 AM UTC
Answered

How do I get a receipt for subscriptions?

Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.

If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

Ned Murphy
Ned MurphyCorrect answer
Legend
Jun 5, 2018 1:13 AM UTC

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

32 replies

Participant
Oct 24, 2026 7:48 AM UTC

はい、お待ちします。

月別にPDF 日本語で送ってください。

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Participant
Oct 24, 2026 7:46 AM UTC

これまでの支払い額の領収書が必要です

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kglad
Community Expert
Community Expert
Oct 27, 2026 1:31 PM UTC

​@magnificent_hearteda0c4 

 

this isn’t adobe support.

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AkanshaAshra
Community Manager
Community Manager
Oct 27, 2026 2:25 PM UTC

​

Hi @magnificent_hearteda0c4 

Thank you for reaching out.

You can find and manage your Adobe invoices and billing documents by following the guidance provided in this article: Find and manage Adobe invoices | Adobe Account.

We hope this helps. Please feel free to reach out if you need any further assistance.

^Akansha

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Participant
Jan 17, 2024 7:18 AM UTC

Call customer servicve, they will send any requested receipts.

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Abambo
Community Expert
Community Expert
Jan 17, 2024 9:12 AM UTC

You should contact customer service via chat. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
Nov 24, 2022 5:16 AM UTC

BTW: to all, posting here:

This is a user to user forum. You should write to Adobe directly or contact Adobe customer care for any payment related issues. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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ABAMBO | Hard- and Software Engineer | Photographer
Participant
Mar 1, 2023 7:54 PM UTC

yes i guess the only way to get a reciept is to request it annually  through custimer chat as your subscription is renewed. And the reciepts that do send are not was you would expect.

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kglad
Community Expert
Community Expert
Mar 1, 2023 10:46 PM UTC

and your credit card payment records act as receipts.

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Participant
Sep 27, 2022 11:25 AM UTC

Still waiting for this basic feature in 2022.

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Participant
Nov 23, 2022 10:46 PM UTC

Agree with all the above. I am in NZ and require a receipt (proof of payment), not just an invoice for tax purposes. Very frustrating!

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kglad
Community Expert
Community Expert
Nov 23, 2022 10:58 PM UTC

use your payment method. if credit card, use that to show payment.

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Participant
Oct 20, 2019 5:41 PM UTC

The IRS requires the following in a receipt:

 

 1. Name of vendor (person or company you paid)
2. Transaction date (when you paid)
3. Detailed description of goods or services purchased (what you bought)
4. Amount paid
5. Form of payment (how you paid – cash, check, or last four digits of credit card) 

 

The Adobe Invoice does not include form of payment and transaction date.  

 

Adobe........this is basic stuff.  Businesses need RECEIPTS not invoices.  Help make being a customer of your not a hassle, please.  

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Participant
Nov 26, 2019 6:41 PM UTC

If they do that, then you get a reminder of the expense. There is no doubt that they rely on many users forgetting about the subscription and allowing the card to be charged recurringly.

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Participant
Apr 13, 2019 2:13 AM UTC

I also need receipts. invoice does not help. especially because i am from canada andcharged in us funds and cannot determine the exchange rate unless i know the date I was charged

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Ned Murphy
Ned MurphyCorrect answer
Legend
Jun 5, 2018 1:13 AM UTC

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

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ZorkNation
Participating Frequently
Jun 5, 2018 3:16 AM UTC

That is an invoice, not a receipt.  It does not state that the invoice was paid, and does not state what payment method was used nor when.

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John Waller
Community Expert
Community Expert
Jun 5, 2018 3:32 AM UTC

Might vary from country to country but receipts as you describe are rare in Australia. Those practices disappeared several years ago.

All you require nowadays is an invoice from the vendor and proof of payment from your end - credit card statement or bank statement - to verify expenses for tax purposes.

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