Skip to main content
Known Participant
February 21, 2024
Question

How do I get Adobe.com to stop giving me the regional popup?

  • February 21, 2024
  • 1 reply
  • 788 views

Every single new page I visit on Adobe.com from elsewhere (i.e. Google) gives me a huge grey pop-up over the actual content I want that says "HEY WE KNOW YOU WANT TO READ THIS BUT THE INFORMATION MIGHT BE DIFFERENT IN YOUR REGION" even though I live in Canada and basically everything applies equally in Canada and the U.S. except pricing.

 

I am signed in. Adobe knows where I live, what currency I buy in, and what my IP address geolocation is. Why does the website not, I don't know, auto-detect this very obvious information I've already shared and act accordingly? Why doesn't my preference save? Who thought "giant grey pop-up over top of the content you want to see" was the right way to prompt the user?

 

This happens all the time on browsers across multiple devices, it's not that I don't have cookies enabled or something. It's an Adobe problem. 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 21, 2024

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693 

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

PHGovAuthor
Known Participant
February 21, 2024

Thanks. I'm not sure if this information is relevant to my question. 

kglad
Community Expert
Community Expert
February 21, 2024

what country is associated with your id

what country is on adobe.com

and what's the adobe website present to you when entering?