How do I get Adobe to switch my payment plan BACK to Student & Teacher pricing?

Forum|Forum|10 days ago
February 12, 2026
2 replies
20 views

Adobe received confirmation that I'm still an educator, but had already switched me to regular pricing. The email confirmation says to “contact Adobe support,” but there is no visible way of getting them to actually switch back to the discounted plan -- despite their confirmation.

It appears that maybe I should cancel, then buy a new plan, but that seems terribly inefficient and unnecessary. Any suggestions?

student and teacher plan

Shivangi_Gupta

Community Manager

Hi @StevePvoice,

We appreciate you reaching out. Have you followed the steps listed in this article? https://helpx.adobe.com/in/x-productkb/global/graduation-education-discount-expiry.html

Let us know.

^Shivangi

kglad

Community Expert

try https://helpx.adobe.com/manage-account/using/change-plan.html

StevePvoiceAuthor

Participant

I appreciate your response, glad. Unfortunately, since I’m currently signed up for the same plan for which I want to re-apply the discount, Adobe doesn’t allow me to use that route (again, unless, I cancel the plan and start all over.)

kglad

Community Expert

then contact support via chat or social media.

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