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Participant
April 4, 2023
Answered

How do I get in contact with a Adobe support person?

  • April 4, 2023
  • 4 replies
  • 1135 views

I keep going round in loops and 'contact us' buttton does not work

    This topic has been closed for replies.
    Correct answer kglad

    @samantha29236209sblv 

     

    in addition to chat per @Rashmi27002770wxve, there are 2 other ways to contact adobe; phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    4 replies

    Participant
    April 5, 2023

    All sorted.  Thank you for your help 🙂

     

    kglad
    Community Expert
    Community Expert
    April 5, 2023

    good to hear, @samantha29236209sblv 

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 4, 2023

    @samantha29236209sblv 

     

    in addition to chat per @Rashmi27002770wxve, there are 2 other ways to contact adobe; phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Community Manager
    April 4, 2023

    Hi there,

     

    Happy to help!

     

    We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    Ged_Traynor
    Community Expert
    Community Expert
    April 4, 2023