Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed?

Thread SummaryA user requested to know the status of the refund after getting charged post the free trial ended.Best Solution for Similar Cases1.. Check Subscription Terms and Adobe's refund policy:Adobe offers a14-day full refund window from the beginning of the subscription trial.It usually takes 12- 14 days for the refund to process.After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.2.Check for Confirmation:Always verify cancellation by checking your email or Adobe account for confirmation.Helpful ResourcesUnderstand Adobe's subscription terms and refund policiesAdobe Subscription and Cancellation Terms

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Amin28362088rpi6

Participant

Answered

How do I know that my refund is underway?

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Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed?

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ShivangiGuptaCorrect answer

Community Manager

Hi @Dynamic_Zephyraf23,

I understand you're looking for a refund, and I'm sorry for any frustration this situation may have caused.

After reviewing the account details, I can see that an active Adobe Acrobat Premium mobile subscription is currently associated with your account and was purchased within the last couple of days.

Please refer to the following article for cancellation and refund guidance:

https://adobe.ly/4AVAbqC

To request a refund, I recommend contacting our support team through the options provided in the article above. They will be best equipped to review your subscription details and help you further.

I hope this points you in the right direction, and please let us know if you have any questions along the way.

^Shivangi

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Dynamic_Zephyraf23

Participant

Yesterday 2600 rupees deducted from my phonepe account for the Adobe pdf product which was not used once as a free trial also.. but installed it once and immediately uninstalled it few days back.. i applied for refund but there is no response from you.. tell the status now

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ShivangiGupta

Correct answer

Community Manager

Hi @Dynamic_Zephyraf23,

I understand you're looking for a refund, and I'm sorry for any frustration this situation may have caused.

After reviewing the account details, I can see that an active Adobe Acrobat Premium mobile subscription is currently associated with your account and was purchased within the last couple of days.

Please refer to the following article for cancellation and refund guidance:

https://adobe.ly/4AVAbqC

To request a refund, I recommend contacting our support team through the options provided in the article above. They will be best equipped to review your subscription details and help you further.

I hope this points you in the right direction, and please let us know if you have any questions along the way.

^Shivangi

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^Shivangi

gupta shivangi

Legend

Thread Summary

A user requested to know the status of the refund after getting charged post the free trial ended.

Best Solution for Similar Cases

1.. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
It usually takes 12- 14 days for the refund to process.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

2. Check for Confirmation:

Always verify cancellation by checking your email or Adobe account for confirmation.

Helpful Resources

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Abambo

Community Expert

Refunds are processed manually. You will get the refund using the same payement method used for buying the plan. It takes however around a workweek for the funds to arrive at your account.

It is important to check that you really cancelled your plan. You can do that by going to https://account.adobe.com/plans. If you have no plan there, then you are good.

The 7-day trial cannot be taken more than once in a generation. I do not know exactly when the trial count resets, but you need to wait at least for the next major version, before being able to take that one again.

BTW: Adobe tells you before you take the plan, when they intend to charge you.

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ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

if you can wait a few hours it's likely an employee will post here and confirm your cancellation and refund. otherwise, follow @John T Smith's suggestion and contact support more directly.

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