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Impressive_photo9015
Participant
August 17, 2026
Answered

How do I manage the many subscriptions I started?

  • August 17, 2026
  • 6 replies
  • 42 views

15 Jul: free trial signup unknowingly included Pro & AI Assistant. 21 Jul: cancelled Pro. 23 Jul: charged £30 anyway. 17 Aug: noticed charge; agent Shaik deflecting. Want refund for unused Pro; feel scammed, won't return

    Correct answer Jeff_A_Wright

    Thank you for sharing your feedback and experience, ​@Impressive_photo9015. I am sorry you did not find more value in our services.

     

    I can see why the situation was confusing. After reviewing the account history, two separate subscriptions were involved.

     

    The AI Assistant for Acrobat trial was started on July 15 and canceled on July 21. A separate Adobe Acrobat Pro subscription was then started on July 23. The charge you referenced was associated with that Acrobat Pro subscription.

     

    As a courtesy, a refund has already been approved and processed under case ADB-46664828-W7F7 following the cancellation of the Acrobat Pro subscription. Please don’t hesitate to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or concerns.

     

    For information about Adobe's trial, cancellation, and refund policies, please see: Adobe subscription terms and cancellation information

     

    We appreciate you taking the time to share your concerns, ​@Impressive_photo9015. Please update this public discussion thread if you have any additional questions.

    6 replies

    stylish_Penguin17c5
    Participant
    October 5, 2026

    This same thing has happened to me. I realized this weekend that I was still being charged for Pro despite cancelling back in June. I brought it to customer support and was refunded for three months, but I paid for four months. I would like to be refunded for the fourth month. This is a very deceptive practice on Adobe’s part. I did not at any point consciously decide to sign for the AI assistant, and when I cancelled I thought I was cancelling my Pro subscription. I did not even use the Pro capabilities since I did not know I had it. I am extremely upset.

    stylish_Penguin17c5
    Participant
    October 5, 2026

    Others have experienced this issue as well: Unexpected Adobe Al Assistant charge after canceling my Acrobat trial. Has anyone else experienced this? : r/Acrobat

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 17, 2026

    Thank you for sharing your feedback and experience, ​@Impressive_photo9015. I am sorry you did not find more value in our services.

     

    I can see why the situation was confusing. After reviewing the account history, two separate subscriptions were involved.

     

    The AI Assistant for Acrobat trial was started on July 15 and canceled on July 21. A separate Adobe Acrobat Pro subscription was then started on July 23. The charge you referenced was associated with that Acrobat Pro subscription.

     

    As a courtesy, a refund has already been approved and processed under case ADB-46664828-W7F7 following the cancellation of the Acrobat Pro subscription. Please don’t hesitate to use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or concerns.

     

    For information about Adobe's trial, cancellation, and refund policies, please see: Adobe subscription terms and cancellation information

     

    We appreciate you taking the time to share your concerns, ​@Impressive_photo9015. Please update this public discussion thread if you have any additional questions.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 17, 2026

    This is the USING THE COMMUNITY forum... this is where the forum is discussed
    This is not where you ask program or account questions
    Moving a message to the correct forum is not working
    Start here https://community.adobe.com/community to find the correct forum for your question
    Make a small change in your question title so you don't receive a forum error

     

    Account, Payment & Plan https://community.adobe.com/account-payment-plan-4

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 17, 2026

      the ai for acrobat option is unchecked by default (at least, when i look) you have to consciously select it to add it to your trial/purchase.

      stylish_Penguin17c5
      Participant
      October 5, 2026

      I did not select it and the same thing happened to me.

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