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Abird
Participant
April 11, 2026
Question

How do I proceed a refund request for a charge that should not have been authorized?

  • April 11, 2026
  • 2 replies
  • 29 views

I cancelled my free trial before the automatic charge was to be applied and yet I was still charged. I would like a refund. 

 

 

    2 replies

    kglad
    Community Expert
    Community Expert
    April 11, 2026

    what's your account show, https://account.adobe.com 

    John T Smith
    Community Expert
    Community Expert
    April 11, 2026

    This is a public forum, not Adobe support... other users can't help
    Help Center https://helpx.adobe.com/support.html is a good place to start
    A refund will take up to 14 days
    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com
    You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
    Did you cancel everything?