How do I receive a refund?

Question

Hello,Last year I bought a 1-year Creative Cloud subscription for my study, it was a student price of around 230 euros. This September I got a message that my subscription got extended to next year, something I don't recall signing up for. Not only that, but they charged me a full 430 euros.I canceled my subscription (within 14 days) and Adobe tells me I will keep Creative Cloud until next year, however I need my money back and don't want their service. How do I receive a refund?Thanks in advance

kglad · Answer

subscriptions automatically renew.

contact adobe support to discuss. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded