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How do I receive a refund for a subscription that I cancelled within a free 7 day period?

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I applied and received a free 7 day trial for Acrobat to convert a PDF to a JPEG. I cancelled the free trial period before the free period ended, yet I was charged on my bank account $35.00. How do I receive a refund because I cancelled Order Number AB08230630856CS

Peru BobRéponse

Community Expert

Make sure that tou cancelled both Acrobat and AI assistant for Acrobat if you had that too.

https://account.adobe.com/

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Community Expert

Réponse

Community Expert

Make sure that tou cancelled both Acrobat and AI assistant for Acrobat if you had that too.

https://account.adobe.com/

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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