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Participant
September 3, 2022
Question

HOW DO I SPEAK TO A REAL PERSON?

  • September 3, 2022
  • 2 replies
  • 309 views

How do I contact a real person to actually speak to them? I have signed up for a free trial I want to cancel but its not showing in my plans and now I've been charged £19.97 for adobe acropro trial but still not showing in my plans and the help section is taking me in circles I'm getting so angry right now

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    September 4, 2022

    Phone support is only available Monday - Friday during normal business hours.

    Online Chat is available in English 24/7.

    At the prompt, type AGENT followed by Enter key.


    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    September 3, 2022

    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730