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Participant
February 15, 2021
Question

How do I talk to a real person? I'm being charged monthly for an account that is blocked

  • February 15, 2021
  • 1 reply
  • 195 views

Everytime I attempt to log into my account, (I've created a new one to post this message), I get an 'access denied' page. I can't use Adobe CC services OR cancel my account, yet I've still been charged for months! 

 

Help! I've been trying to contact an actual real person at Adobe who can help, but I just get sent to the same generic toubleshooting service page everytime! 

 

Thanks 🙂 

This topic has been closed for replies.

1 reply

LinSims
Community Expert
Community Expert
February 15, 2021

Since you are having issues accessing your regular account, search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Good luck.

 

Additionally, I am moving this to the Accounts, Payments & Plans forum, which is the appropriate one for your question.