Skip to main content
Participant
August 21, 2025
Question

HOW DO YOU CONTACT ADOBE SUPPORT ???

  • August 21, 2025
  • 3 replies
  • 439 views

it's been days I've been trying to contact adobe support... I paid the CC suite but it's not working... The  AI Bot always tells me to come back later... Sick of it...

[Edited by moderator]

3 replies

Jeffrey_A_Wright
Community Manager
Community Manager
August 21, 2025

Jeremy, sorry you are encountering problems reaching us. Have you contacted your organization's Creative Cloud administrator about the errors you are encountering? Most organizations block the ability to reach us, so you may need to work with your organization's IT department to verify they are allowing you to contact us directly. You may also want to see if your question or concern can be addressed within the Admin Console, if you are the Creative Cloud administrator. ^JW

kglad
Community Expert
Community Expert
August 21, 2025

<moved again>

kglad
Community Expert
Community Expert
August 21, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

kglad
Community Expert
Community Expert
August 21, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
Participant
August 21, 2025
ok thanks for the information !

Best