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Chris+Gadsby
Participant
June 11, 2026
Answered

how doi get a refund on a double billing.

  • June 11, 2026
  • 1 reply
  • 0 views

 

    Correct answer Jeff_A_Wright

    Thank you for posting to this public discussion forum, Chris!


    I am sorry for any confusion. I see that you started a separate Adobe Stock plan yesterday. This is the cause of the additional charge on June 10th. Please see https://adobe.ly/4vod4Sx for information on how to cancel the new plan.


    This plan is separate from your Premiere Pro plan, with Adobe Stock, that you started on May 9th.


    I would recommend taking a screenshots if your current Adobe Stock credit balance, Chris. Your balance may go to 0 when you cancel the new plan for Adobe Stock, so any unused credits from May could also be lost. If this occurs, please reach out to us directly to request that the credits be restored from your Premiere Pro and Adobe Stock subscriptions.


    Please update this public discussion thread if you have any additional questions, Chris. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 11, 2026

    Thank you for posting to this public discussion forum, Chris!


    I am sorry for any confusion. I see that you started a separate Adobe Stock plan yesterday. This is the cause of the additional charge on June 10th. Please see https://adobe.ly/4vod4Sx for information on how to cancel the new plan.


    This plan is separate from your Premiere Pro plan, with Adobe Stock, that you started on May 9th.


    I would recommend taking a screenshots if your current Adobe Stock credit balance, Chris. Your balance may go to 0 when you cancel the new plan for Adobe Stock, so any unused credits from May could also be lost. If this occurs, please reach out to us directly to request that the credits be restored from your Premiere Pro and Adobe Stock subscriptions.


    Please update this public discussion thread if you have any additional questions, Chris. ^JW