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Kanikas
Kanikas
Legend
Sep 11, 2014 5:16 PM UTC
Question

How to activate Adobe Creative Cloud using a redemption code

Dear users, 

 

If you have an Adobe product/subscription purchased from a retailer, reseller or received it as a gift card, you will need to redeem a code to start using it. 

 

Please check this article to learn the process: https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

Feel free to share your feedback in the comments below.  

 

Thanks 

Kanika Sehgal 

 

 

    33 replies

    Gregory268916328cn1
    Participant
    Oct 31, 2022 9:23 PM UTC

    I dont need to extend  to another year .   do no have visa card to fill in information 

    that you require .

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    defaultzjerw658ub8t
    Participant
    Oct 3, 2021 3:43 PM UTC

    Hi - looking to purchase adobe suite 5, but the Product code in dvd sticker does not fit in the boxes on adobe.com - it starts with STDW0-****-****-****-****

     

    its older, but id like to get a serial number - how can I do this?

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    deanart.me
    Participant
    Dec 1, 2020 6:32 AM UTC

    Hi KanikaS,

    I have a question about adobe redeem code, I have the code for 1-year individual subscription redeem on august 2020 and now my account back to free trial without notification from adobe is there malfunction of the code or what?

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    Kanikas
    KanikasAuthor
    Legend
    Dec 1, 2020 12:59 PM UTC

    Hi there, 

    I see you have an Adobe account under the same ID as with this community. The subscription under this ID stands cancelled and as per the conversation you had with our team, you will need to contact the reseller. 

     

    Thanks 

    Kanika

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    defaultoeyrllv2o4kl
    Participating Frequently
    Oct 7, 2020 4:25 PM UTC

    Nothing on this site is helpful. The DVD sleeve has numbers, commas, periods, slashes, and letters. None of it is accepted, no matter where I put them. The sequence listed above is way too long to fit anywhere. I'm giving up and will never buy another Adobe product. And I will let my hundreds of associates and friends know of my horrid experience with this software which I paid for but am unable to use.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 31, 2022 9:33 PM UTC

    what dvd?

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    katiams
    Participant
    Sep 11, 2014 5:16 PM UTC

    How to Activate/Redeem Adobe CC Redemption Code:

    • Go to creative.adobe.com/redeem
    • Sign In or Sign Up
    • Enter Your Information
    • Enter Your Redemption Code
    • In the Keep Your Membership Current section enter billing info or click "remind me" to avoid enter billing info.
    • Start using Creative Cloud.
    • You should now see a screen that says "Thank you. Your redemption code has been applied."

    For further support call Adobe: 1-800-443-8158

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    Atul_Saini
    Atul_Saini
    Legend
    Sep 11, 2014 5:30 PM UTC

    Hi katiaff

    Thanks for sharing this valuable information to the community.

    Just to add to what you have mentioned for further query correct support option would be Contact Customer Care.

    For more info on redemption codes below are some helpful links.

    1. Redemption Code Help
    2. Serial number, Redemption, and Product codes | Student & Teacher Editions
    3. Find your serial number quickly

    Thanks,

    Atul Saini

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