How to add another account to Adobe Account Access app

Question

Hi all. Not sure if this is the right place for this question.... I have two Adobe accounts, one for work (paid for by my company), one for personal use. I have set up and am using the Account Access app on my phone to access my work account, but I cannot add my personal account to the app. I have tried going into my personal account's profile and changing the security method but it always asks me to launch the app on the phone to set it up, but it never gives me a setup screen. What step am I missing here? --Thanks.

Nancy OShea · Answer

[Moderator moved from Using the Community (forums) to Account, Payment & Plan.] Business and personal accounts are totally separate as well they should be.  DO NOT ATTEMPT TO COMBINE THEM!  Ideally you should use one device for work and another device for personal. 1. Open CC Desktop App.2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar again.4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid personal ID and password. Hope that helps.

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