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NordjyskB
NordjyskB
Participant
January 5, 2022
Answered

How to add another license / user to my Creative Cloud plan?

  • January 5, 2022
  • 5 replies
  • 28568 views

So far we have only had one user (me) for our Adobe Creative Cloud, but we just hired a new employee who also need a license / user. But when login into my account, i can't seem to be able to figure out how to add another, to the same account (we would like it on the same account so we only get on billing and it's easyer for our accountant)

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Correct answer Test Screen Name

The accounts (under the individual licenses) are billed to the individual. There is no way to bill them together (except to use Teams; this is a big selling point for Teams). An individual account belongs absolutely to the named person; the company (or person) paying the bill has no right to talk to Adobe Customer Service, or to get the password, or to cancel or transfer the account. If the employee leaves, you have given them a nice gift. This doesn't seem suitable for most companies.

5 replies

NordjyskB
NordjyskBAuthor
Participant
January 6, 2022

Thank you kind folks, i think i got it. 
And just to but it to bed, english isn't my first language, so i might have given the wrong impression since some are talking violation to have multipal users for one account. This is not what i meant/was asking, i am aware that one can not do that. This is why i wrote "add another license", hence i wanted to give our intern a seperat account. I was simply wondering why i couldn't create 2 licenses for the same mail. But i understand now, that for this to work i needed a team package. 

 

Admin you can delete this topic again or close it of for debate, i don't need more answers for this. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 5, 2022

    Only 1 user per account (Team seat) is permitted. 

    It is a violation of Adobe's Terms of Agreement to share one account with other users.

     

    You can subscribe to a 2nd individual plan under another email (ID).  Or you can purchase a Business plan with seats for multiple users.

    https://www.adobe.com/creativecloud/plans.html

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
      U
      Ujjwal Bhatia
      Known Participant
      February 25, 2022

      I have the exact same issue. I completely agree that sharing one account with others is in violation with Adobe Terms of Agreement since you are a service provider and so would obviously charge any additonal user(s), just like with any other licensed software.

       

      From what I understand, Adobe Teams is more beneficial for users sharing data or working on a team project.

      But if there are 2 users who want to have separate paid licenses, can they be billed together under one account ?

       

      The teams subscription is almost double the amount and is not beneficial to me when I don't have a team project. 

       

      Is my only option to create 2 adobe accounts, have 1 individual license(each) on them, billed separately ?

      Or is there a provision to bill them together ?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      February 25, 2022

      >Or is there a provision to bill them together ?

       

      I don't know if any user can answer that question, so this is only my idea

      Person1@anemail.com and Person2@anemail.com com MAY be able to use the same credit card... which will show as 2 transactions not 1 transaction

       

      I don't know if Adobe chat can answer your question, but you can ask

      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 5, 2022

      Team license links that may help
      NOTE - an individual plan MAY be used for a business purpose... a team plan is appropriate where the business is going to (A) pay for the plans and (B) assign or reassign the plan to employees, such as when an employee is replaced due to leaving or moving to a different job
      -team plans https://www.adobe.com/creativecloud/plans.html?plan=team
      -https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
      -http://www.adobe.com/creativecloud/buy/business.html
      -https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
      -manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442
      -Team Installer https://community.adobe.com/t5/Get-Started/HOW-TO-Your-very-own-Adobe-Update-Server-Windows/td-p/5753372
      --https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
      -block cloud saves https://community.adobe.com/t5/Get-Started/Can-I-block-my-users-from-saving-to-the-cloud-and-only-allow/td-p/8022923

        T
        Test Screen Name
        Legend
        January 5, 2022

        Did you buy a team package? If not, it's a pure individual account, not expandable or transferable. Further, if you cause a member of staff to get an individual account it is theirs absolutely; you have no rights to talk to Adobe about it, or cancel it if they leave, and you aren't allowed the password. Not ideal for business use.

         

        If it's a team package you use the admin console to manage users. 

          NordjyskB
          NordjyskBAuthor
          Participant
          January 5, 2022

          Okay thx! It isn't a team package since, i've been the only one who needed adobe for years, so there wasn't a need. 

          NordjyskB
          NordjyskBAuthor
          Participant
          January 5, 2022

          So far we have only had one user (me) for our Adobe Creative Cloud, but we just hired a new employee who also need a license / user. But when login into my account, i can't seem to be able to figure out how to add another, to the same account (we would like it on the same account so we only get on billing and it's easyer for our accountant)
          It shouldn't be this difficult to add a new license, one should think Adobe would like to sell some more hehe

          LinSims
          Community Expert
          LinSimsCommunity Expert
          Community Expert
          January 5, 2022

          You can get a Teams subscription, which is used to manage licenses for small companies. You can add or remove people as needed from a small pool of licenses. Individual licenses, however, are just that: individual. You can't have multiple licenses assigned to the same email address. 

           

          This page has more information: https://www.adobe.com/sea/products/pricing-info/cct-pricing-info.html

           

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