How to cancel a plan. Do I have to pay the cancellation fee now?

Question

Hello, I have a problem with my Adobe subscription. A month ago I activated ai illustrator trial version for myself for a week , I canceled the trial version and thought I was cancelling the whole plan. And it turned out that I activated the annual fleece and it continues to work. In fear of a fee I turned off my bank card at the bank. I can not find a way to contact adobe company. Does anyone know where the best place to hit? There is no hotline from Poland, which is where I'm from and I'm having trouble getting in touch. I tried to contact the chatbot then the chatbot directed me to a page I can cancel this plan and they are punishing me with a cost of about 125euro. Is there any option to not incur this cost? I didn't use the option from ai illustrator at all. I needed it to combine photos for my goddaughter for her birthday and now I have to pay for such a stupid mistake?:(

Anshul_Nautiyal · Answer

Hi @damian_6491,Thank you for reaching out.Upon checking, I can confirm that you have an active Illustrator plan associated with the Adobe ID used to post this query. This plan follows the annual, paid monthly billing model.Please note that if you cancel the plan within 14 days of purchase or renewal, you are eligible for a full refund with no cancellation fee, and your account will revert to a free membership. After the 14-day window, an early termination fee (ETF) of 50% of the remaining contract balance will apply. For instance, if you cancel in the ninth month, you will be charged 50% of the remaining three months.This fee is applicable because annual subscriptions are offered at a discounted rate compared to monthly plans, and the ETF helps offset that discount. You can refer to the cancellation policy here:https://adobe.ly/4nl8XTEAdditionally, we have identified a payment issue with your plan. Please follow the steps outlined in the following guide to resolve it:https://adobe.ly/4kTlzzpLet us know if you need any further assistance.Regards,^AN

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded