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Participant
August 11, 2026
Question

how to cancel a subscription linked to an inactive work email address

  • August 11, 2026
  • 2 replies
  • 13 views

Hi team

I have a subscription I am paying for that I can not cancel, it is linked to an old work email address: 
jill.johansen@storageking.com.au which I resigned from June 2024, and they have since closed this email account. 
I don’t remember my password to log into my adobe account and cant change the password, as it only emails to this inactive email address.

I have found no other way to cancel the subscription as you have to log into the adobe account to chat, to which I can not. And now am stuck paying $31.99 AUD for something I no longer need. (I only just found I was paying this monthly in my account statements lol)

Thanks for the help in advace!

    2 replies

    John T Smith
    Community Expert
    Community Expert
    August 11, 2026

    This is how you contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Randy Hagan
    Community Expert
    Community Expert
    August 11, 2026

    This will hopefully help you:

     

    1. Establish a new Adobe ID with an email you can access any time.
    2. Contact Adobe using the new Adobe ID, then identify the old Adobe ID and ask them to help you straighten out the accounts.

     

    You should get better assistance and consistently receive correspondence to address your original problem if Adobe has a way to identify you now.

     

    Hope this helps,

     

    Randy