How to cancel my free trial

Question

I want to stop free trial and unsubscribe.

kglad · Accepted Answer

​@Enchanting_Radiancea248then you must cancel your trial.make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here),https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed,https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

ShivangiGupta · Answer

Hi ​@Enchanting_Radiancea248,I reviewed your account details and can confirm that all Adobe subscriptions linked to your account have been canceled, and a refund has been initiated.Refund processing times can vary depending on your payment provider, so it may take some time before the amount reflects in your account. I’d advice to wait for 10-14 days.If you have any questions or need any further assistance, please feel free to reach out. We're here to help.^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.