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Lillian97
Lillian97
Participant
March 13, 2026
Answered

How to cancel my new subscription

  • March 13, 2026
  • 1 reply
  • 52 views

I forgot to cancel my subscription last month, and I was charged yesterday for another month and I have no intention of using it. I would like to request a refund and to close my account.

    Correct answer Jeffrey_A_Wright

    ​@Lillian97 thank you for posting to this public discussion forum. I am sorry you did not find more value in our offerings. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to complete the self-cancel process.

     

    For more information on the cancellation and refund process for monthly plans, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month. Please complete the self-cancel process soon to receive a refund. Any refunds issued will take up to 14 days.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    March 13, 2026

    ​@Lillian97 thank you for posting to this public discussion forum. I am sorry you did not find more value in our offerings. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to complete the self-cancel process.

     

    For more information on the cancellation and refund process for monthly plans, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month. Please complete the self-cancel process soon to receive a refund. Any refunds issued will take up to 14 days.

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