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Participant
August 31, 2026
Question

how to cancel my trial offer with subsequent billing?

  • August 31, 2026
  • 3 replies
  • 18 views

I cannot figure out how to cancel my trial offer with subsequent billing. I can't get into my account. Does anyone have a direct email contact and/or a phone number? Very upsetting. 

TIA

    3 replies

    kglad
    Community Expert
    Community Expert
    August 31, 2026
    ShivangiGupta
    Community Manager
    Community Manager
    August 31, 2026

    Hi @daring_motivation2900,

    We are here to help.

    I looked into your account details however I could not locate any active/trial subscription associated with this email address. Have you made the purchase using a different email address?

    Please post your query using the correct account and let us know.



    ^Shivangi

    ^Shivangi
    Community Expert
    August 31, 2026

    Follow the instructions given in the following article to cancel the plan https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    To contact Adobe Support use the following link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    -Manan