How to cancel photoshop as I'm retiring

Forum|Forum|6 months ago
July 25, 2025
2 replies
224 views

Hi

Can anyone help please? I'm retiring at the end of August and am trying to cancel the monthly subscription to Adobe Photoshop. The problem is I have a brain injury and can't remember the log in.

Can anyone help please?

Many thanks

Sian

Windows

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Ged_Traynor

Community Expert

@sian_2867 you'd be better off posting on the Account, Payment, & Plan forum

jane-e

Community Expert

@sian_2867

As per Ged's reply, I have moved your post from Photoshop to the Account, Payment, & Plan forum for you.

Jane

Shivangi_Gupta

Community Manager

Hi Sian,

We appreciate you reaching out. There is no active or trial subscription associated with this email address. If you are using a different account then, you can take help from this self-help article regarding sign-in queries to Adobe account: https://adobe.ly/3GZWFzB

Let us know if you have any additional questions.

^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded