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Participant
July 25, 2025
Question

How to cancel photoshop as I'm retiring

  • July 25, 2025
  • 2 replies
  • 224 views

Hi

Can anyone help please?  I'm retiring at the end of August and am trying to cancel the monthly subscription to Adobe Photoshop.  The problem is I have a brain injury and can't remember the log in.

Can anyone help please?

 

Many thanks

Sian

 

2 replies

kglad
Community Expert
Community Expert
July 25, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Ged_Traynor
Community Expert
Community Expert
July 25, 2025

@sian_2867 you'd be better off posting on the Account, Payment, & Plan forum

jane-e
Community Expert
Community Expert
July 25, 2025

@sian_2867 

As per Ged's reply, I have moved your post from Photoshop to the Account, Payment, & Plan forum for you.

Jane

Shivangi_Gupta
Community Manager
Community Manager
July 25, 2025

Hi Sian,

We appreciate you reaching out. There is no active or trial subscription associated with this email address. If you are using a different account then, you can take help from this self-help article regarding sign-in queries to Adobe account: https://adobe.ly/3GZWFzB

Let us know if you have any additional questions.


^Shivangi