How to cancel plan from forgotten subscription or transfer to new one?

Forum|Forum|6 months ago
August 6, 2025
2 replies
114 views

Hello. How can I cancel my old subscription plan? The problem is that the system cannot find my old subscription, and I don't remember it either. Or can I somehow transfer it to a new account? Because now I am paying for a plan that I am not receiving. 😞

John T Smith

Community Expert

Do you have another email address and Adobe account?
https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

Jeffrey_A_Wright

Community Manager

Aiste, thanks for posting about your subscription commitments to this public discussion forum. I can confirm there is no active plan or subscription on this account. Please make sure to log in under the account you used to purchase the service if you want to access it or manage it. For information on how to request a password reset, see https://adobe.ly/3Uh5Hva. ^JW

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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