How to cancel the plan without being charged?

Forum|Forum|3 years ago
January 23, 2023
1 reply
569 views

I forgot to cancel the trial and kept being charged. I didn't use the app since the trial ends. Is it possible for me to cancel it without being charged?

Collaboration

Correct answer kglad

make your case to adobe support.

kglad

Correct answer

Community Expert

make your case to adobe support.

J

jayisj_1127

Participant

Thankyou for the help. I was being charged and didnt know why, this helped me stop the subriction, withouth incurring fees.

kglad

Community Expert

you're welcome.

for others, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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