How to cancel this?

Forum|Forum|9 days ago
August 3, 2026
2 replies
8 views

Hello. I canceled my Adobe Acrobat Pro subscription, but my AI Assistant for Acrobat subscription is still active. When I try to cancel it, the "Confirm cancellation" button is disabled, so I can't complete the cancellation. Please cancel this subscription manually and confirm that I won't be billed further.

Jeff_A_Wright

Community Manager

Thank you for posting, @Plsanswer.

I apologize for any problems you encountered while managing your recent subscriptions, and I am sorry you did not find greater value in our services.

The payment method you used to subscribe to our service was not accepted, which is why you are unable to click the cancel button. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you end your subscription.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

Please update this public discussion thread if you have any additional questions, @Plsanswer.